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SHIPPING METHOD
SHIPPING VALENCIAN COMMUNITY:
TAXES FREE SHIPPING.
DELIVERY:
Orders received with confirmed payment, before 15.30 PM, from Monday to Friday (not holidays) as long as the goods are in stock, will leave our warehouse the same day.
If the addressee is absent, a notice will be left (provided that access has been possible) with the details of the office where the shipment can be picked up and within 10 days the shipment will be returned to its origin.
If the addressee has not come to the office to pick up the shipment or the address is incorrect or incomplete, after 10 days the shipment will be returned to origin.
If the address is incorrect or incomplete, an SMS will be sent to the customer to complete the information.
Therefore, it is recommended that the recipient’s telephone number be included along with the destination address.
Delivery times will be between 24h-48h, with a maximum delay of 72h.
The agreed delivery times are without prejudice to any delays that may occur due to force majeure or unforeseen circumstances.
If one of the requested items is not available at the time of placing your order, we will inform you of your situation and the approximate time frame in which we will send you the requested item via the telephone number you provide in your user registration and/or by e-mail.
RETURN OF PRODUCTS:
To make the return, the product must be in perfect condition, in its original packaging and without having been manipulated or used by the customer, accompanied by the purchase receipt or invoice.
Otherwise, SIISSU reserves the right to refuse the return.
If when you receive your order you are not satisfied, you have 15 working days from the date of receipt to contact us to accept the return.
Once authorized, you will be assigned a return number and instructed on how to proceed. Returns must be delivered to destination within 10 days from the date of acceptance of the return. Otherwise, it will be rejected and returned.
Shipping costs will only be refunded in the event of incorrect shipment or defective product.
RETURN PROCEDURE:
Two points of return of the product; domicile or main office.
If the customer wants to return the order, depending on the pick-up time, the price will be increased if pick-up is desired on the same day. Therefore, it is advisable to do it after one working day and the customer will be responsible for the amount. The refund will be made within an estimated period of 24/48 hours, in the same form of payment made.
On the other hand, if the customer wishes to make a mandatory return (change in size, color, model, etc.), he/she will be responsible for the return costs. The return of defective products and wrong shipments will be admitted, being SIISSU who will pay the shipping costs as long as the customer communicates this circumstance within 7 days from the date of receipt of the shipment.
NO REFUND OF THE AMOUNT WILL BE PROCEEDED, having a previous verification of the state of the product with tares, stains or any external defect to the manufacture, being thus, to the non-refund of the expenses of shipment
caused.
To make your return, please send us an e-mail to hola@siissu.com or a WhatsApp (provided on our website).
LEGAL NOTICES GLS:
If the customer has any problems with the GLS shipping platform, he/she should contact the platform: